If you mention inertia to a physicist, they’ll tell you it’s the tendency of mass to resist acceleration. It’s the reason a loaded shopping cart is hard to get moving, and then even harder to stop, let alone turn. Those of us who reside in the world of ERP implementation, however, know inertia can apply to a host of things beyond loaded shopping carts, and it can make those things just as hard to start, stop or change.
We see inertia in the everyday world of business activity. Regardless of the logic compelling organizations to abandon cumbersome, outmoded methods, they still hold on, white-knuckled, to those familiar but flawed procedures. Let’s be honest, who among us hasn’t fought the urge to throttle the next glassy-eyed, stoop-shouldered mouth-breather who absently shrugs and mutters, “But that’s the way we’ve always done it?”
That kind of inertia, however, is nothing new. Countless articles and books have been written on the problem. Everyone knows about it, and everyone has developed their own techniques for dealing with it. So this paper won’t waste the readers’ time on yet another treatment of this same subject.
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